New Client Information
Welcome to the Pack!
We’re so glad you’ve decided to join the CNY Canine Academy pack and experience a different kind of pet care!
We know getting started somewhere new can come with a few questions, so we’ve put everything you need in one place.
Whether you’re setting up your account, scheduling your first visit, or just figuring out what comes next, this page will walk you through it step by step.
We can’t wait to get to know you and your dog. Welcome to the pack!
Setting Up Your Profile
Step 1: Create Your Profile
Click the button above to go to the Pawfinity New Client Application. Follow the prompts to fill in information about yourself and create an account. Make sure you press finish! Continue through the prompts to sign our daycare and boarding waiver, then add your pet.
Step 2: Verify Your Email
You will receive an email shortly after with a link to verify your email address is correct. In order for your profile to be active, you must click the "Verify" link. The link is only available for 10 minutes so please complete asap! If you miss the window, please email us and we can send you a reset request link.
Step 3: Send Your Vaccine Records
Collect your pet’s records for their Rabies, Distemper, and Bordetella/Kennel Cough vaccines and email them to us at CNYCanineAcademy@gmail.com (pictures or PDFs are great!)
Important Reminders for Profile Set Up:
Be sure to click "Finish" at the end, or your profile will not be saved.
You must verify your email when Pawfinity sends you the automatic verification email. You will not be able to access your account until it is verified.
All dogs must have up to date vaccinations in our system. Make sure you send updated records over when you see your vet!
Having Trouble Accessing Your Account?
Having trouble logging into your Pawfinity account? Don’t worry! Most login issues are caused by one of these three common problems: If you are still having trouble, please email us at CNYCanineAcademy@gmail.com!
Have You Verified Your Email?
When you first create your account, Pawfinity will automatically send you an email with a link to verify your email address.
You must click this link to verify your email before you can access your account.
Please note: The verification link is only active for 10 minutes.
If your link has expired, email us at cnycanineacademy@gmail.com and let us know that you need a new verification link. We’ll reset it so Pawfinity can send you a new one.
Don’t see the email? Be sure to check your spam or junk folder.
Did You Change Your Email Address?
If you update the email address listed on your Pawfinity profile, your login information does not change.
You will continue to log in using the original email address or username you used when you first created your account — even if you have since changed the email address listed on your profile.
If you’re not sure which email address or username you originally used, contact us and we’ll be happy to help.
Locked Out Due to Password Problems?
If you enter your password incorrectly three times, Pawfinity will temporarily lock you out of your account for security purposes.
If this happens, Pawfinity will automatically send you an email with instructions to reset your password.
Simply follow the prompts in the email to reset your password and regain access to your account.
Don’t see the email? Be sure to check your spam or junk folder.
Still having trouble? We’re happy to help! Email us at cnycanineacademy@gmail.com and include the name and email address associated with your account along with a clear description of the problem and error codes.
